Trafik Plus’ support is available Monday to Friday 10AM-5PM CEST.

The time it takes to receive a response depends on the level of support requests we are currently handling. Our goal is to address the majority of tickets within 24 hours. However, in certain cases, it might take up to 1-2 business days to receive a reply.

<aside> 🧠 Support is available in English and in French.

</aside>

The support includes the following:

• Bug fixes
• Question regarding the theme

The support does not include the following:

• Development of new features
• Adding new theme settings
• Assistance for integrating Shopify apps
• Fixing issues caused by Shopify apps or third-party developers